get $50 off any two items
get $50 off any two items
get $50 off any two items
get $50 off any two items
get $50 off any two items
get $50 off any two items
get $50 off any two items
get $50 off any two items
get $50 off any two items
get $50 off any two items
FAQ
Authenticity
All the items we sell are guaranteed to be 100% authentic. All items go through a thorough authentication process to ensure the legitimacy of the pairs. We pride ourselves heavily on our knowledge of authentic sneakers and streetwear.
Currency / Tax
All orders will be charged in New Zealand Dollars (NZD). All GST/tax is included in the price of our items.
Ordering & Payment
Q: How do I know the sneakers I'm buying are authentic?
A: All our sneakers undergo a rigorous authentication process before being listed. We only source from verified suppliers and provide detailed photos of each product.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and secure online payment methods. All transactions are encrypted for your security.
Q: Do you offer any discounts?
A: Yes! We currently offer $50 off when you purchase any two items. Watch our website for seasonal sales and special promotions.
Shipping & Delivery
Q: How much is shipping?
A: Free shipping is available on orders over $100. Standard shipping rates apply for orders below this amount.
Q: Where do you ship to?
A: We currently ship within New Zealand and to select international locations. Shipping costs and delivery times vary by location.
Q: How long will it take to receive my order?
A: Domestic orders typically arrive within 3-5 business days. International shipping times vary by location and shipping method selected.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn items in original condition with all tags attached. Return shipping costs may apply.
Q: What if I receive the wrong size?
A: Contact our customer service team immediately. We'll arrange an exchange for the correct size, subject to availability.
Q: How do I make a return?
A: Contact our customer service team to initiate a return. We'll provide you with a return authorization and detailed instructions.
Product Information
Q: How do I find my size?
A: We provide detailed size guides for each brand. If you're between sizes, we recommend going up half a size for most sneakers.
Q: Are the prices in NZD?
A: Yes, all prices listed on our website are in New Zealand Dollars (NZD) and include GST.
Q: Do you sell used sneakers?
A: No, we only sell brand new, authentic sneakers sourced from authorized suppliers.
Account & Orders
Q: Do I need an account to make a purchase?
A: While creating an account is recommended for a better shopping experience, you can also check out as a guest.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email to monitor your delivery status.
Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Changes may be possible if the order hasn't been processed yet.
Customer Support
Q: How can I contact customer service?
A: Our customer service team is available via email and our contact form on the website. We aim to respond to all inquiries within 24 hours.
Q: Do you offer price matching?
A: We consider price matching on a case-by-case basis for identical items from authorized retailers.
Q: What if I have a problem with my purchase?
A: Contact our customer service team immediately with your order number and details of the issue. We're committed to ensuring your satisfaction with every purchase.