🚚 Shipping & Handling

Updated July 2025

At Big Boi Sneakers, we’re dedicated to delivering your kicks and collectibles safely and swiftly across New Zealand — and across the globe. Here's everything you should know:

📍 Click & Collect — Auckland (Coming Soon!)

Want to skip delivery? We’re launching Click & Collect soon!

• Eligible items will display “Collection Available” on the product page.

• Pickup Window: Monday, Wednesday, Friday, 12 pm–3 pm (closed on public holidays)

• Location: Auckland central fulfilment hub

• Ready within 24 hours, once available

Keep an eye out or DM us on Instagram to stay in the loop.

⚙️ Handling Time

Most orders are dispatched from Auckland or our Aussie warehouse within 1–3 business days. Occasionally, select items may require extended processing (8–10 business days) — check the product description to be sure.

For marketplace or drop-based items, please allow up to 7 business days for processing.

🚀 Domestic New Zealand Shipping

Service	Cost	Estimated Delivery
NZ Express (Auckland)	From NZD 9.95	1–2 working days
NZ Standard (rest of NZ)	From NZD 12.95	2–5 working days

All domestic orders include tracking and delivery guarantees by New Zealand Post.

🌏 Australia & International Shipping

Australia

• Standard Shipping – from NZD 10.95 | 3–6 working days

• Express Shipping – from NZD 24.95 | 2–5 working days

Rest of the World

• Standard International – from NZD 39.95 | 4–8 working days

⚠️ Note: Import duties, taxes, and customs fees may apply upon arrival depending on your country. These costs are the buyer's responsibility.

🎁 Parcel Cover (Recommended)

Choose Parcel Cover at checkout:

• Faster resolution and compensation for lost/damaged items

• Valid for 21 days from dispatch

• International orders are not covered once shipped abroad unless Parcel Cover is selected

📆 Holiday Cut-Offs

Orders dispatched from our NZ warehouse for delivery before Christmas must be placed by December 19.

🛠 Damaged, Lost, or Stolen Packages

• We partner with trusted couriers to ensure items arrive in perfect condition.

• Once marked delivered to the correct address, we’re not responsible for loss or theft.

• Contact us immediately if you suspect a problem—we’ll liaise with the courier to investigate.

• 💡 Tip: Use a secure address (like work) and monitor your tracking closely.

📦 After Your Order Ships

You’ll receive a tracking number by email once your package is on its way.
International tracking will transition to your local postal service after leaving NZ.

🤔 Questions? We’ve Got You

Need help with shipping zones, estimates, or issues? Reach out:

✉️ support@bigboisneakers.com
📱 Instagram: @bigboisneakers.nz